Fitofan Terms of Use

Welcome!

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. Fitofan is the data controller. It is important that you read this entire policy, but here is a summary to get you started:

• We care a lot about privacy. Fitofan is a social platform for athletes which creates a safe space for members to share their professional achievements and affiliations. Respecting user privacy is a key part of our mission.
• We don't sell your data. Our business is based on subscriptions and paid products.
• We limit what information is required. We require the information that enables us to create your account, provide our services, meet our commitments to our users, and satisfy our legal requirements.
• We care deeply about safety. Should you have any privacy concerns, please reach out to our team at info@fitofan.com and address your concern. We also use certain information to help us identify violations of our Community Guidelines and prevent harmful content from being distributed through the services. Fitofan holds the right to remove any harmful or inappropriate content from its website.
• We give you control. We give you the ability to control your privacy on Fitofan; in your personal settings you can select what information you would like to share and with whom.

Fitofan is a social platform with the main goal of connecting and uniting athletes throughout the world.

What is Fitofan

We built Fitofan to be your place to connect to athletes in your sport throughout the world. Fitofan is meant to be a platform for athletes, club owners, regional associations, and national and international federations. Fitofan offers a wide variety of services including club page, membership management, subscriptions, schedules, competitions, live judgement systems, athlete rankings, club and personal timeline messaging, market place and much more.

We allow users to add content to the services in a number of different ways, including via direct messages, subscriptions to events and clubs, etc. Some of these spaces are public, and if you share content within them, that content may be accessed by many people, including people you do not know.

We may also use content posted in public spaces to help us identify harmful content on the services. We will always try to let you know what spaces are public within Fitofan. And you can control whether your content is used for these purposes as described in the "How to control your privacy" section below. You should take all of this into account when you are using our services, and choose the space, features, and settings that are most appropriate for your content.

We make money from paid subscriptions and transactions, not from selling your personal information to third parties.

The information we collect

We collect certain information when you use Fitofan. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

• Account information. When you create a Fitofan account, you will enter your email and password. You will also need to provide your birthday. If you are younger than 13 years of age, we will require an explicit parental or legal guardian consent for you to use our platform if you reside in North America or other country with such requirements. If you are 13+ years old, we require your explicit consent to use our platform. In your personal account settings you will have the ability to choose who sees what information about you.
• Content you create. This includes any content that you upload to the platform. For example, you may write messages (including drafts), subscribe to clubs and events, or upload and share files. This also includes your profile information and the information you provide when you create clubs or events.
• Purchase information. If you buy any paid services through Fitofan, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors, like Stripe and PayPal, receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction.
• Information from actions you take. We collect information about your use of and activities on Fitofan platform. This includes the friends you add, the clubs or communities you join or create, participation in events, comments you write, and other related actions.

Information we collect automatically

We also collect information automatically from you when you use Fitofan. This includes:

• Information about your device. We collect information about the device you are using to access the services. This includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera.
• Information about your use of the apps or websites. We collect log and event information related to how and when you use our services.
• Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you. For example, when we advertise Fitofan on third party platforms, if you click on the ad, we may receive information about which ad you saw and on which platform. Similarly, we may also receive certain information when you click on a referral link, such as which website you came from.

We may receive information from cookies (small text files placed on your computer or device) and similar technologies. First-party cookies are placed by us (and our third-party service providers) and allow you to use the services and to help us analyze and improve your experience and the services. You can control cookies as described in the "How to control your privacy" section below. The services use the following types of cookies:

• Strictly Necessary Cookies: These are required for services to function. If you try to use tools to disable these cookies, parts of the services may not work properly.
• Functional Cookies: These help us provide enhanced functionality on the services like remembering language preferences. Disabling these could affect some service functionality.
• Performance Cookies: These allow us or our third-party analytics providers to learn how you and others use and engage with the services so we can understand and improve them.

Information we receive from other sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, if you interact with our social media account on another platform, we may receive certain information about you like your username on that platform.

How we use your information

We use your information for the following purposes:

To fulfill our contract with you

• To provide you with the services. We use your information to provide you with the Fitofan services. We use the information you provide to us to create and manage your account and to facilitate purchases. When you enable optional features, we use information from those services to power the feature.
• To meet our commitments to the Fitofan community. We work hard to try to make Fitofan a safe, positive, and inclusive place. To do so, we use your information to monitor for and take action against users and content that violate our Terms of Service, Community Guidelines, and other policies. This includes responding to user reports, detecting fraud and malware, and proactively scanning attachments and other content for illegal or harmful content. We also use certain information, which may include content reported to us and public posts, to develop and improve systems and models that can be automated to more swiftly detect, categorize, and take action against prohibited content or conduct.
• To personalize the product. We use your information to provide, personalize and improve our services. For example, by locating your IP address, we provide you with results most relevant to your geographic location.
• To contact you. We use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes, to send you information about products you have purchased, or just to let you know about new products or features we think you'll like. You may opt-out of receiving marketing communications. Where local law requires, we will obtain your consent before sending such communications.
• To provide customer service. We use your information to respond to your questions about our products and services, and to investigate bugs or other issues.

For our legitimate business interests

• To protect our services. We use information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
• To report on our company's performance. We use your information to track the fundamental metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to debug billing issues.
• To improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, or to otherwise understand and improve our services. This includes information about how you use our services.
• To advertise our services on other platforms. We are proud of the product we've built and spend money advertising it on other platforms in order to bring more users to Fitofan. As part of that, we use certain information to assist in the delivery of our advertising, to measure the effectiveness of advertisements for our own products, and to improve such advertisements in the future.

To comply with our legal obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request identification and verification documents from you for the purpose of confirming your identity.

With your consent

We may also collect and use personal information with your, your parent or legal guardian consent. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires collection or use of that personal information.

To protect someone's vital interests

We may collect or share personal data if we think someone's life is in danger—for example, to help resolve an urgent medical situation.

How we share your information

• When you tell us to. When you add your content to the services, in your personal settings you can choose with whom to share your content: you are telling us to share that content with certain communities, people, or in the case of public spaces, with anyone who accesses it or keep it private. Who can access that information is determined by who can access a particular organization. Owners of organizations control whether an organization requires an invite link or is open and accessible to anyone. And these permissions may change over time. Similarly, if you link your Fitofan account with a third-party service or participate in an organization that has third-party features like bots enabled, you may be telling us to share certain information with that service, or with other Fitofan users. We may also share your information as you otherwise instruct us or provide us your consent to do so.
• With our vendors. We may share information with vendors we hire to carry out specific work for us. This includes payment processors like Stripe and PayPal that process transactions on our behalf and cloud providers like Google Analytics and Amazon servers. We may also share limited information with advertising platforms to help us reach people that we think will like our product and to measure the performance of our ads shown on those platforms. We do this to help bring more users to Fitofan, and provide only the information required to facilitate these services. This may include information like the fact that you installed our app or registered to use Fitofan.
• To comply with the law. We may share information in response to a request for information if we believe disclosure is required by law, including meeting national security or law enforcement requirements. Where allowed and feasible, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
• In an emergency. We may share information if we believe in good faith that it's necessary to prevent serious harm to a person.
• To enforce our policies and rights. We may share information if needed to enforce our Terms of Service, Community Guidelines, or other policies, or to protect the rights, property, and safety of ourselves and others.
• With our related companies. We may share information with our related companies, including parents, affiliates, subsidiaries, and other companies under common control and ownership.
• Sale, Acquisition, or Transfer of Assets. We may share information if Fitofan is evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or change in ownership of Fitofan or any of its assets.
• Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may share aggregated user statistics in order to describe our business to partners or the public.

Data retention

We retain personal information for as long as it is needed for the purposes for which we collected it. If your account is inactive for more than two years, we may delete it, and we may delete or anonymize any personal information associated with your account.

If you submit an ID for an age verification appeal, we will delete it within sixty days after the age appeal ticket is closed.

How we protect your information

We take a number of steps to help protect your information. All information sent within our services is encrypted both in transit and at rest. We also enforce technical and administrative access controls to limit which of our employees and contractors have access to nonpublic personal information. You can help maintain the security of your account by configuring two-factor authentication.

How to control your privacy

We believe that users should be able to tailor their Fitofan experience to their preferences, including privacy. And while local laws may require different things, we believe that our users should have the same basic ability to shape their experience no matter where they are in the world. Here's how you can control how we process your information and how to request access to your information:

Be aware of the Fitofan organizations and events you choose to participate in

You can always choose what communities to participate in and what information you add. You can choose what messages to send or post, who to engage with (e.g., one or more particular users or a potentially unlimited group of users), what information to include in your profile, whether to connect any third party services to your Fitofan account, and more. For example, if you share content in public spaces, it may be accessed by anyone. Public content may also be subject to fewer restrictions under your local laws.

Customize your personal Fitofan settings

We offer a number of settings that allow you to tailor your experience within Fitofan. Some of these relate to specific features: for example, you can select who sees your profile on the Fitofan platform.

Manage cookies

To control how information is collected and used from cookies on the services, you can take one or more of the following steps.

• You can disable and manage some cookies through your browser settings. You will need to manage your settings for each browser you use. You can find instructions for how to manage Cookies in popular browsers such as Internet Explorer, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera.
• To disable analytics cookies, you can use the browser controls discussed above or, for certain providers, you can use their individual opt-out mechanisms, such as Google Analytics Opt-Out.
• Your mobile device may also include browser settings to manage the use of cookies. Your device may also have settings to control the collection and use information in your apps.
• Third party groups also enable you to limit how cookies are used for advertising purposes by participating third parties. You can learn more at Network Advertising Initiative, the Digital Advertising Alliance, and for users in the EU, the European Interactive Digital Advertising Alliance.
• Depending on where you are accessing our services, you may be able to adjust your cookie preferences at any time through a cookies banner or by selecting "Cookie Settings" from the footer or menu on our website.

If you disable or remove cookies, some parts of the services may not function properly. Information may be collected to remember your opt-out preferences.

International data transfers

We are based in Canada, and we process and store information on servers located in North America. We may also store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. These data transfers allow us to provide our services to you. By accessing or using our services or otherwise providing information to us, you understand that your information will be processed, transferred, and stored in North America and other countries, where different data protection standards may apply and/or you may not have the same rights as you do under local law.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time. We always indicate the date the last changes were published, and if changes are significant, we'll provide a more prominent notice as required by law, such as by emailing you or highlighting the changes within the services.

Contact us

Email us at info@fitofan.com with any questions about this Privacy Policy or how we process your information. We'll be happy to help.

You can also reach us by mail if you want.